Victorian Commission for Gambling and Liquor Regulation

Liquor and Gambling Information System – An integrated technology solution providing data visibility and greater efficiency

After the Victorian Commission for Gambling and Liquor Regulation (VCGLR) came into place after the result of a merger between Responsible Alcohol Victoria (RAV) and the Victorian Commission for Gambling Regulation (VCGR), problems began to rise with the lack of visibility of data.

The Objective RegWorks solution (formerly by Itree), was implemented to address these issues. Objective RegWorks provides a solution which incorporated data migration (Replacing VCGLR’s Inspection Management System (CDIS), Infringement Notice System (PINS) and Complaints/ Case Management System (CMS) ), interface with different systems, new workflows and business rules to achieve its objectives. This solution supports all compliance activities of the Commission.

As a result of the integration, processes were streamlined, creating greater efficiency.

Since implementing the Liquor and Gambling Information System, the VCGLR saw 22,596 active permanent licences, a 3% increase over 2016-2017. Breaches identified resulted in 88% enforcement action, up from 74% the previous year. Exceeding a target of 13,000, 14,370 liquor and gambling inspections were conducted in 2017/2018. 

The system enables the commission to work within a single source of truth and manage information with accuracy – maintaining compliance and accuracy.

The Liquor and Gambling Information System (LaGIS) powered by Objective RegWorks has become the main document and records management system for recording inspection, investigation and operational data - providing increased consistency across inspections and ensuring the relevant licence conditions and requirements are checked.

VCGLR 2017-2018 Annual Report